Refund policy

30-Day Return & Exchange Guarantee

We want you to be completely satisfied with your purchase from mensmo.com. If for any reason you are not happy with your order, you may return eligible items within 30 calendar days of delivery for a refund or exchange.

Return Eligibility

To be eligible for a return, your item must be:

Unused and in the same condition that you received it

In the original packaging with all tags attached

Accompanied by proof of purchase (order number or receipt)

Certain items are exempt from return, including:

Gift cards

Final sale or clearance items (marked as non-returnable at checkout)

Intimate or hygiene products that have been opened

Personalized or custom-made items

How to Initiate a Return

To start a return, please contact us at [your support email] with your order number and reason for return. Our team will provide you with return instructions within 2 business days. Please do not send items back without first contacting us—returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for the cost of return shipping unless the item arrived damaged or defective. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.

Exchanges

If you wish to exchange an item for a different size, color, or product, please contact us within the 30-day window. Exchanges are subject to product availability. If the requested item is unavailable, we will issue a refund instead.

Damaged or Defective Items

If your order arrived damaged or defective, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.

Late or Missing Refunds

If you have not received your refund within 10 business days of approval, please check your bank account again, then contact your credit card company or bank. If you still have not received your refund, please contact us